zxwin Privacy Policy

When registering on and using the zxwin platform, we may collect the following types of personal information:

• Identity Information: Full name, date of birth, national identity card number (for KYC verification) and photograph.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay account numbers and relevant bank account details (we do not store full account numbers).
• Technical Information: IP address, browser type, device type, operating system and cookie-related data.
• Activity Information: Login history, betting history, transaction records and customer service contact history.

Collection from Third Parties: We may sometimes collect information through payment processors or identity verification agencies. However, all such third-party organisations are required to comply with our privacy standards.

zxwin collects and uses your personal information for the following specific purposes:

• Account Management: Completing the registration process, verifying your account and granting you access to the platform.
• Identity Verification (KYC): Conducting the verification process required to prevent money laundering and fraudulent activity.
• Financial Transactions: Securely processing deposits, withdrawals and bonus payments.
• Customer Service: Resolving your questions, complaints and issues and providing 24/7 live chat support.
• Security: Detecting and preventing unauthorised access to accounts, fraud and other harmful activity.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Communications: Sending important notices, information about policy changes and (with your consent) promotional information.

zxwin applies industry-standard technical and procedural measures to protect your data. Our security measures include:

• SSL Encryption: All data transmitted on our platform is protected by SSL (Secure Sockets Layer) encryption technology.
• Data Encryption: Stored sensitive data is encrypted using industry-standard encryption algorithms.
• Access Controls: Only authorised staff have access to a limited amount of data on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing to assess risk.
• Data Backup: Important data is regularly backed up in a secure and encrypted state.

Data Retention Period: We retain your data only for as long as necessary to provide services and meet legal obligations. Even after an account is closed, certain data may be retained for a defined period in accordance with applicable law.

zxwin does not sell, rent or otherwise transfer your personal information to third parties for commercial purposes. However, data may be shared on a limited basis in the following cases:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete transactions.
• Identity Verification Agencies: Information may be shared with trusted verification agencies as part of the KYC (Know Your Customer) process.
• Legal Obligations: Information may be provided to authorities in order to comply with court orders, government directives or applicable law.
• Fraud Prevention: Limited information may be shared with specialist agencies that assist in detecting and preventing fraud.

All our third-party partners are contractually bound to comply with standards consistent with this Privacy Policy. Under no circumstances will your information be shared with advertisers or unrelated commercial entities.

The zxwin platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential Cookies: Essential for maintaining the core functionality of the platform and managing login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help monitor platform usage to improve the quality of our service.

You can control cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

As a registered user of our platform, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though complete deletion may not be possible where legal obligations apply.
• Right to Object to Processing: The right to object to marketing communications and certain types of data processing.
• Right to Data Portability: The right to receive your information in a structured, commonly usable format.

To exercise these rights, contact us at: [email protected]. We will do our utmost to respond to your request within a reasonable time after receipt.

The zxwin platform is for people aged 21 and over only. We do not knowingly collect any personal information from minors.

We verify age during the registration process. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information. If a parent or guardian believes their minor child has registered on our platform, please contact our support team.

In the course of operating our services, data may sometimes be processed or stored on servers located outside Bangladesh. For such transfers we ensure that:

• Adequate protection is provided in accordance with the laws and regulations applicable in the receiving country.
• Contracts with third parties include appropriate data protection provisions.
• SSL encryption and other security protocols are applied.

zxwin reserves the right to change or update this Privacy Policy from time to time. For important changes we will notify you through an appropriate channel. The date of each update will be noted at the top of the page.

We recommend that you review this policy regularly. Continued use of the platform after a change is made will be considered acceptance of the revised policy terms.

If you have any questions, concerns or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Chat with us directly in Bengali 24/7 through our platform.

Our privacy team is committed to responding to your request as quickly as possible after receipt. We take every complaint seriously and work sincerely to find a resolution.